• Why have i not received my goods ordered?

  • How to place a bulk order?

  • What should I do if I did not receive a confirmation email?

  • Why didn't I get an email about my order being shipped?

  • How long will it take my order to arrive?

  • How do I cancel an order?

  • How long does it take for my order to ship?

  • How do I track my orders?

  • How do I change/modify my order?

  • How can I place an order on your website?


  • Are your lenses UVA/UVB, UV400 and 100% UV protected?

  • What material are OLIVIO & CO sunglasses made of?

  • How should I care for my sunglasses?

  • What is the difference between your different lenses?

  • Do I receive a product warranty?

  • How to clean the eyeglass bag?

  • Why are the colors of each sunglasses lens different?

  • What are the dimensions of your shades?


  • Do you ship internationally?

  • What should I do if the package is damaged in transit?

  • What should I do if I'm not at the shipping address when my package is delivered?

  • How long does shipping take?

  • Why hasn't my shipping information been updated?

  • Why is the tracking number not working?

  • How to change my shipping address?

  • Do I need to be at my shipping address when my package is delivered?

  • Why was my package returned?

  • Why was my order shipped separately?

  • How come my package shows delivered but I have not received my package?