ORDERS FAQs
Why Haven't I Received My Ordered Goods Yet?
Generally, we need about 1 to 2 working days to process an order before sending it out. Once items are shipped out, we will send you a shipping email. If there is no tracking number updated or the tracking information does not update for about five days, please feel free to contact our email e-service@olivioandco.com. e-service@olivioandco.com.
How to Make a Bulk Order?
For detailed information on pricing or to request a quote for a potential bulk order, please reach
out to us via email at e-service@olivioandco.com. We look forward to assisting you with your order.
Why Haven't I Received an Email Regarding My Shipped Order?
Our system automatically sends out a shipping notification email once your order has been dispatched. If your order shows as shipped but you didn’t receive the notification, it could be due to an error in the email address you provided or because the email ended up in your spam folder. If you can’t find the shipping notification, please contact OLIVIO&CO customer service at e-service@olivioandco.com. We’ll respond as quickly as possible.
How Long Does It Take for My Order to Arrive?
At OLIVIO & CO, we take pride in ensuring that all packages are delivered promptly. Please allow 1-2 business days for processing, in addition to the shipping time, which typically takes 3 to 7 business days. For more details, please visit our Shipping Information page. If you have any issues tracking your order, feel free to reach out to us at e-service@olivioandco.com. we will get back to you as soon as possible.
How to Cancel an Order?
To cancel your order, please email us with your cancellation request and all relevant order details. Keep in mind that if your order is already being processed or you’ve received a shipment notice, cancellation is no longer an option. In that case, please wait for the package to arrive. Once you receive it, you can either keep the item or contact us to arrange a return. For returns, you'll be responsible for the postage to send the item back to our collection warehouse. Once we confirm receipt of the returned item, we’ll process your refund.
How long does it take for my order to ship?
We typically take 1-2 business days to process your order. Please note, Delivery Time = Processing Time + Shipping Time. At this time, we do not support split shipments.
For more details, visit our Shipping Information page. If you have any further questions, feel free to reach out to us.
Fabulous fashion is always worth the wait!
How Can I Track My Orders?
Once your order ships, you will receive a shipment email with the tracking number provided.
1. You can track your order status directly on the carrier's website using the tracking number.
2. If you don’t receive the email or receive an incorrect tracking number, please contact us at e-service@olivioandco.com. we will get back to you as soon as possible.
How Can I Change or Modify My Order?
If your order hasn’t been placed yet, you can still make changes directly in your shopping cart. However, once your order is submitted, it cannot be changed or modified.
How long does it take for my order to ship?
We typically take 1-2 business days to process your order. Please note, Delivery Time = Processing Time + Shipping Time. At this time, we do not support split shipments.
For more details, visit our Shipping Information page. If you have any further questions, feel free to reach out to us.
Fabulous fashion is always worth the wait!
How to Place an Order on Our Website:
Follow these simple steps to make a purchase on our website:
1. Register or Shop as a Guest
If you're new, register an account using your email address. If you already have an account, log in and skip this step. You can also choose to shop as a guest without logging in.
2. Select Your Items
Go to the product page for the item you’re interested in. Choose your preferred options such as color, shape, and lenses. Click the "Add to Cart" button once you’ve made your selections.
3. Review Your Cart
Check the items in your shopping cart, located on the right side of your screen. You can adjust quantities or remove items as needed.
4. Checkout and Customize
Confirm your delivery and billing addresses. Choose your preferred shipping method, and review delivery times and shipping fees. Select your payment method and, if desired, check the box to "Save my information for faster checkout" for future orders. If you have a discount code, enter it in the "Discount Code" box. Click “Review Order” to finalize your purchase.
5. Order Confirmation
Once your order is placed, you’ll receive a confirmation email.
6. Shipping Confirmation
After your order has been dispatched from our warehouse, you’ll receive a shipping confirmation email with tracking details.
PRODUCT FAQs
Do your lenses provide protection against UVA/UVB, UV400, and 100% UV rays?
It is crucial to protect children's eyes from the sun, and OLIVIO & CO sunglasses are designed for this purpose. Equipped with Category 3 (CAT III) lenses, our sunglasses provide 100% UV protection, shielding young eyes from harmful UVA, UVB, and UV400 rays.
What materials are used in OLIVIO & CO sunglasses?
We understand that children’s needs change as they grow, so we carefully select frame materials to suit each stage. For toddlers, our frames are made from soft, comfortable TPEE—a highly flexible material that retains its shape even after bending. These lightweight frames come with an easy-to-attach elastic head strap to keep sunglasses securely in place. The polarized lenses are clear, lightweight, and offer 100% UVA/UVB protection.
For Kids, Junior, Teen, and Adult eyewear, we use TR90 material, known for its ultra-lightweight flexibility, durability, and long-lasting comfort. The frames are designed with a universal-fit nose pad and spring-hinged temples, adapting perfectly to various face shapes as kids grow. These lenses are thin, lightweight, and also provide 100% UVA/UVB protection.
How should I take care of my sunglasses?
To keep your OLIVIO & CO glasses in top condition, follow these care tips:
- Use the included cleaning cloth to remove fingerprints, dust, and smudges.
- For a deeper clean, rinse with water and gently wipe the lenses in one direction using the glasses cloth. Avoid rubbing back and forth to prevent scratches.
- Refrain from using abrasive materials or dirty cloths, as they can damage the lenses.
- Keep lenses away from products containing alcohol or chemicals, as these can harm the lens surface. Avoid contact with substances like sunscreen, hairspray, lotion, and nail polish remover. If exposure occurs, rinse immediately with water.
- Always store your OLIVIO & CO glasses in their original case and in a dry place.
What is the difference between your different lenses?
We offer two types of lenses to suit your needs:
- TAC Lenses: Made from Acetate Cellulose, TAC lenses provide exceptional clarity, are lightweight, and offer impact resistance. The polarized lens reduces glare from surfaces like water, snow, and glass, enhancing visibility and clarity.
- PC Lenses: Crafted from polycarbonate, PC lenses are incredibly strong, impact-resistant, and ultra-lightweight. They resist yellowing and maintain excellent transparency.
Both lens types in OLIVIO & CO sunglasses provide 100% UV protection, covering UVA, UVB, and UV400 wavelengths.
Do I receive a product warranty?
At OLIVIO & CO, we stand by the quality of our products. That’s why we offer a 13-month warranty from the date of purchase, covering any defects in materials or workmanship. If your product is found to be defective, we will replace or repair it at no cost to you.
Please note that our warranty does not cover damage resulting from abuse, neglect, improper use, or failure to follow care instructions. Normal wear and tear, such as lens scratching or accidental frame breakage, are also not covered. Additionally, lost items are not included under this warranty.
How to clean the eyewear case?
To clean the eyewear case, use a clean towel or cotton ball for wiping. In case of stubborn dirt, you can dip the towel or cotton ball in a cleaning agent. Once cleaned, ensure the bag is placed in a cool and well-ventilated area for drying. Avoid soaking it in water or exposing it to direct sunlight for optimal care.
Why do the lenses of each pair of sunglasses have different colors?
Some of our sunglasses come with an additional REVO film layer on the lenses, offering a stylish look while effectively reflecting intense light. This layer enhances visual comfort and adds a cool aesthetic. No matter the lens color, all our sunglasses provide 100% UV protection, ensuring optimal eye safety.
What are the measurements / Size of your shades?
You can also find detailed dimensions for each specific style in "Product Details" section on the respective product page.
DELIVERY FAQs
Do you ship internationally?
Please note that products available at www.olivioandco.com only ship within the United States For updates on shipping expansion, please subscribe to the Olivio & Co Newsletter or contact us at e-service@olivioandco.com.
What should I do if the package arrives damaged?
Upon receiving your parcel, please first check for any signs of damage to the packaging. If the package is intact, proceed to inspect the products inside to ensure they are in good condition. If you notice any damage, please refuse to sign for the parcel and contact us immediately.
If you're required to sign for the parcel before inspecting it, sign for it and then open the package in the presence of the courier. After inspecting the contents, if everything is in order, you can provide the signed receipt to the courier. However, if you find any issues, notify the courier right away and contact us.
We recommend taking clear and identifiable photos of the package, product boxes, and products. Please note that failure to inspect the parcel before signing, or having someone else sign on your behalf, will terminate the logistics company’s responsibility for transportation risks. We appreciate your understanding and cooperation.
What should I do if I'm not available at the shipping address during the package delivery?
If you're unable to sign for your package, we recommend contacting the carrier directly to schedule a new delivery or specify a Safeplace for drop-off. Alternatively, you can choose to pick up the package from the local shipping facility at a later time. Please be aware that redirecting your package to a different location might incur an additional fee. If you need any assistance, feel free to reach out to us via email at e-service@olivioandco.com.
How long does shipping take?
We require 1-2 business days to process your order. Shipping typically takes 2-7 business days, depending on your region and the carrier’s schedule.
Please note:
Delivery time does not include the 1-2 business days required for order processing.
Verify your shipping address before and after placing your order, as we cannot make address changes later.
Ensure your email address and phone number are correct and current to receive notifications from us.
Why hasn't my shipping information been updated?
Once you place your order, it will be processed and shipped within 1-2 business days. Please note that during peak times, such as sales or holidays, processing may take longer. Orders placed after business hours, on Fridays, or over the weekend will be processed on the next business day.
Tracking Information: You will receive an email with a tracking number once your order has been shipped. If you do not see shipping information after a few days, please contact us at e-service@olivioandco.com, and we will assist you as soon as possible.
Why is the tracking number not working?
Once your package is dispatched, it may take some time for tracking information to update, as it is in transit. Updates will appear once the package reaches the next sorting facility. It could take a few days for any activity to show up after leaving our warehouse. If you don’t see any tracking updates after a few days, please email us at e-service@olivioandco.com, and we’ll assist you as soon as possible.
How to change my shipping address?
It's important to note that we are unable to change your shipping address once you finalize your order. Please always check very carefully your shipping address before you place your order. Your understanding is greatly appreciated.
Do I need to be present at my shipping address during package delivery?
Typically, it is advisable for you to personally sign for your parcel upon delivery. In cases where you cannot be present at the shipping address, you have the option to contact the express company and provide specific delivery instructions, such as authorizing them to leave the parcel at a designated location.
Why was my package returned?
Here are some common reasons why a parcel might be returned:
- Incorrect Address: If the address provided was incomplete, incorrect, or unclear, the parcel may be returned.
- Recipient Unavailable: If you were not available to receive the parcel or did not arrange for someone else to receive it, it might be returned.
- Refused by Recipient: If you refused to accept the parcel, it could lead to it being returned.
- Failed Delivery Attempts: Unsuccessful delivery attempts within a certain period may result in the parcel being returned.
- Damaged or Unusable Packaging: If the packaging is damaged or if the parcel contents are deemed unsuitable for transport, it might be returned.
- Expired Holding Period: Parcels that are not collected within the carrier's holding period may be returned.
- Carrier Error: Occasionally, errors such as misrouting or mishandling by the carrier can lead to returns.
To determine the exact reason for the return, please contact us at e-service@olivioandco.com, and we will assist you further.
Why does my package show as delivered when I haven't received it?
If your package shows as delivered but you haven't received it, several factors might be at play:
- Misdelivery: The package might have been delivered to the wrong address by mistake.
- Package Theft: Unfortunately, theft can occur, especially if the package was left unattended on your doorstep or in a communal area. The tracking system would still mark it as delivered.
- Delivery to Neighbor or Front Desk: The delivery might have been left with a neighbor or at a building’s front desk. Check with them to see if they have your package.
- Delayed Update: Sometimes the tracking system might prematurely mark a package as delivered due to scanning errors or delays in updating the information.
- Stolen Identity: In rare cases, someone might have fraudulently used your address, resulting in the package being delivered to them instead.
If you haven’t received a package that shows as delivered, here’s what you should do:
- Verify the Delivery Address: Ensure the address provided was correct.
- Check Around Your Property: Look in common areas and with neighbors or building staff to see if the package was left elsewhere.
- Contact the Carrier: Reach out to the delivery carrier for details and request an investigation.
If the package remains missing after a thorough check and investigation, please contact us at e-service@olivioandco.com, ,and we will assist you as soon as possible.
RETURN FAQs
What if I received a defective/wrong/stained item?
If you have received a defective or stained item or a wrong item you did not order, please feel free to contact us via email at e-service@olivioandco.com.we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page. And you can also contact us via Live Chat on business days.
Please make sure not to return anything before sending the message so we can process the return for you and provide you with the necessary information for the return.
When sending the message, please enclose the order number, the SKU number of the item, a description of the issue, and a few clear photos to show us the exact problem.
We will get back to you as soon as we can.
What is the status of my return or exchange?
You can check the status of your return or exchange under your own Olivio&co Account.
Most returns can be processed within 3 business days after we receive your package.
If you return for a refund, it will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
If you return for exchange, the replacement order will be dispatched within one week.
Note: Please make sure to keep the tracking number or return receipt for checking.
We apologize genuinely for the inconvenience caused and thanks for your kind understanding.
What is your return policy?
We understand that not every purchase works out, which is why we offer a 30-day return policy to guarantee 100% satisfaction. We've made the return process super easy.
1. We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. Items must be returned unworn ,unused and undamaged with all original tags attached. We do not accept a returned item that’s worn, damaged, or altered in any way.
3. Returns are charged a $6.90. We are only able to accept returns for orders purchased at olivioandco.com.
4. We do not accept returned items that were sent back by you directly without checking with us first. Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.
Will I get full refund for my return?
We will offer a full refund for you on all returned items that are unues, undamaged with all original tags attached. (exclude return shipping fee and unreturnable items)
Coupon codes will not be refunded as monetary value.
Why hasn't my shipping information been updated?
Once you place your order, it will be processed and shipped within 1-2 business days. Please note that during peak times, such as sales or holidays, processing may take longer. Orders placed after business hours, on Fridays, or over the weekend will be processed on the next business day.
Tracking Information: You will receive an email with a tracking number once your order has been shipped. If you do not see shipping information after a few days, please contact us at e-service@olivioandco.com, and we will assist you as soon as possible.
How do I return an item?
We are sure you will be delighted with our items, but if not, simply contact us online or submit a ticket. We gladly accept returns within 30 days of receipt for most items in good condition.
Generally speaking, if you wanna return the items, please follow the below.
1. Sign in to your OLIVIO&CO account to find “My RMA” or Click Request RMA at the below of the website directly.
2. Click “Request New Return” and choose the order to initiate a return.
3. Select the item(s) you would like to return, indicate the reason, condition, resolution, and submit.
4. After you have submitted the return, please kindly wait for the approval. Please know that the return address will be enclosed in the Notification of approval.
And please print the RMA packing slip and enclose it inside the return package after receiving the approval.5. Call the post office to arrange a collection or drop it off at your nearest post office.*Please print out the RMA packing slip and enclose it in the return package, or any relayed we will be out of responsibility.
You can also click here to Download the Return & Exchange form.
Return Conditions
1. You have 30 days to decide if the items are right for you if not, you can certainly come to us within 30 days of receipt.
2. Items must be returned unworn, unuse, and undamaged with all original tags attached. We do not accept a returned item that’s worn, damaged, or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first. Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.
More return policy please check it in our return page:
Should you have any queries about shipping & return, please contact us via email at e-service@olivioandco.com or chat nline, we will get back to you within 24
How long does it take for my refund to be processed?
Once we receive the returned items, it will take up to 3 business days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 3-15 business days. If you would like us to refund the amount to your Paypal account that will take 48 hours.
If you couldn't receive the money in time, please feel free to contact us online.
PAYMENT FAQs
Why can't I make the payment?
If you're having trouble with a payment, several factors could be causing the issue:
- Technical Glitches: Sometimes, online payment systems experience errors. Try refreshing the page, clearing your browser cache, or using a different device or browser.
- Internet Connection Problems: An unstable or slow internet connection can interfere with payments. Ensure you have a stable connection and try again.
- Incorrect Payment Information: Double-check the payment details you've entered, including card number, expiration date, CVV, and billing address. Even minor errors can cause payment failures.
- Insufficient Funds: Make sure you have enough funds in your account or on your card to cover the transaction. A lack of funds will result in a declined payment.
- Payment Method Restrictions: Some payment methods may not be accepted online due to location or merchant policies. Verify that your payment method is supported.
- Blocked Account: If your account has been flagged for past payment issues or suspected fraud, it may be temporarily blocked. Contact your bank or payment provider for assistance.
If you’ve checked these factors and still can’t complete the payment, please contact us at e-service@olivioandco.com for further help.
What methods of payment do you accept?
At OLIVIO&CO, we aim to ensure a seamless shopping experience for you. We offer a simple, efficient, and secure payment process through various methods, including Credit Cards, Debit Cards, PayPal, and Apple Pay. Regardless of your preferred payment method, the steps are straightforward and user-friendly.
Why was my payment declined?
MasterCard, Discover, Diners Club, and Poli. If your payment is declined, here’s what you can do based on your payment method:
For PayPal Payments:
- Confirm Your Email: Ensure the email address associated with your PayPal account is correct.
- Update Card Information: Check and update the expiration date or billing address associated with your credit or debit card.
- Verify Your Card: Confirm that your credit or debit card is verified with PayPal.
- Complete Security Checks: You might need to go through additional security checks to verify your identity.
- Resolve Account Limitations: Address any limitations or issues placed on your PayPal account.
For Credit Card Payments:
- Check Card Details: Verify that the card information you entered is correct, including the expiration date, cardholder name, and security code.
- Review Billing Address: Ensure the billing address matches the address on file with your card issuer.
- Card Limit and Status: Confirm that you have not exceeded your card limit and that your card is not suspended or under review by your bank.
If your payment is still refused, try using a different card or opt to pay via PayPal. For further assistance regarding payment issues, contact the payment provider directly.
How does the express checkout feature work?
Do I need to register on the website first?
No, registration is not required. You can use our express checkout feature to pay with a credit card or debit card through PayPal without registering. Simply fill in your card details to complete the payment. This feature allows for a quick and secure checkout process.
Attention! Using express checkout will redirect you to PayPal, where the email and billing/shipping addresses associated with your PayPal account will be automatically used. You’ll bypass the steps for entering these details manually.
Are there any limitations?
Yes, there is a limitation. If you use express checkout without registering on our website, you won’t be able to check the status of your order through your account on our site. Instead, you will need to rely on the tracking number provided by the delivery company. You can choose between faster checkout or better tracking based on your preference.
Why hasn't my shipping information been updated?
Once you place your order, it will be processed and shipped within 1-2 business days. Please note that during peak times, such as sales or holidays, processing may take longer. Orders placed after business hours, on Fridays, or over the weekend will be processed on the next business day.
Tracking Information: You will receive an email with a tracking number once your order has been shipped. If you do not see shipping information after a few days, please contact us at e-service@olivioandco.com, and we will assist you as soon as possible.
What currencies do your accept for payment?
We accept the following currencies:
US Dollar
When Will I Be Charged for My Order?
The timing of when you'll be charged for your online order depends on your chosen payment method:
- Credit/Debit Card: Charges are usually applied at the time of purchase or shortly thereafter. You will see the charge on your card statement.
- PayPal: Payments are generally processed immediately once you complete the order.
- Digital Wallets: Payments made through digital wallets, such as Apple Pay, are typically processed instantly.
Please monitor your email or account notifications for payment confirmation and updates on your order status.
Why Isn't My Promo Code Applying?
Here are some tips for troubleshooting issues with your promo code:
- Check Expiry Date: Verify that the promo code is still valid and hasn't expired. Keeping track of the expiration date is crucial.
- Review Conditions: Ensure the code meets all specified conditions. Some codes may apply only to certain items or require a minimum purchase amount.
- Single-Use Limit: Remember that some promo codes can only be used once and cannot be reused.
- Stacking Limitations: Promo codes may not be combinable with other discounts or promotions. If you're trying to apply multiple discounts, the system might not permit it.
- Technical Issues: Occasionally, website glitches or issues with the promo code system can prevent codes from being applied. Try refreshing the page, clearing your browser cache, or using a different device or browser.
If you continue to experience problems, please contact customer support for assistance.
Am I able to apply multiple discount codes?
Only one discount code can be used per order.
To apply your discount code, enter it in the designated Discount Code field on the checkout page and click APPLY. The discount will then be applied to your order.
ACCOUNT FAQs
Why Am I Not Receiving Responses to My Emails?
We are eager to assist and address your inquiries as quickly as possible. Emails sent to e-service@olivioandco.com will be responded to promptly. If you haven't received a reply, please follow these troubleshooting steps:
- Check Sent Mail and Drafts: Confirm that your email was successfully sent by reviewing your Sent Mail and Drafts folders.
- Inspect Spam/Junk Folder: Look in your Spam/Junk folder to see if our response was mistakenly marked as spam. If found, mark it as "Not Spam" or move it to your inbox.
- Explore All Mail Folder: Check the All Mail folder, which includes all recent emails, even those in the junk folder.
- Review Security System Settings: If you're still missing our reply, review your security system settings. Add our contact email to your safe sender list or whitelist to prevent our emails from being flagged as spam.
Why can't I log into my account?
If you're having trouble logging into your account, here are some common issues and solutions:
- Incorrect or Forgotten Password:
If your password is incorrect or forgotten, click on "Forgot Your Password" on the login page to start the password reset process. - Trouble Receiving the Password Reset Link:
If you don't receive the reset link, check your spam or trash folder. If it’s still missing, you may not have registered on our website. Please register by clicking "Create an Account" on the login page. - Confirmation of Registration:
If you're sure you've registered but still have issues, contact us at e-service@olivioandco.com for assistance.
If you continue to experience difficulties logging in, please contact our customer service at e-service@olivioandco.com for further help.
I can't see my order in my account?
If you are unable to find your order in your account, it may be due to you have placed your order without log in. The ordering system lacks information on which account to associate the order with if you don't log in during checkout.
If you logged in and placed your order, please contact our customer service at e-service@olivioandco.com. We'll be happy to assist you.
Do I have to register to place an order?
Registration is not mandatory to place orders with OLIVIO&CO. As a guest, you can simply fill in the required information during checkout.
Keep in mind that without registering, you won't have access to features like checking order status or viewing order history.
How to register/login on OLIVIO&CO.com?
Easily register or log in to olivioandco.com by following these steps:
- Visit olivioandco.com
- Click on the my account button located at the top right corner of any page on our website.
- To log in, enter your name, registered email and password, then click the sign-in button.
- For registration, find the section of “Don’t have an account yet?”. Click “Create An Account”. Complete the process by providing your name, email address and preferred password.
- After registration, enhance your profile with additional details.
*Important Note: If you register on our US website, your login credentials are exclusive to the US site. To log in to another country’s website, a separate registration is required.
How do I reset my password?
Resetting your password with OLIVIO&CO is a simple process. Follow these steps for a seamless password reset:
- Select “My Account” at the top right corner of our homepage.
- Click on “Forgot Your Password”
- Enter your registered email address in the provided box.
- A new password will be generated through the link sent to your registered email.
- If the email is not found, check your spam folder.
- Enter the new password to access your account.
How do I change details on my OLIVIO&CO account?
Changing your details in your OLIVIO&CO account is fast and easy. Once you log into your account you can
- View your account.
- Edit the address.
- Check your order history.
- Add multiple addresses in your address book.
Where Can I Find My Orders?
Whether you have a registered or non-registered case with OLIVIO&CO, locating your orders is easy.
For logged in customers:
- Look at the top right of our site for the My Account.
- Click on it, the next page appears is allowing you to sign in or create an account.
- Once signed in, access your account dashboard and review your order details under “Order history.”
For a Non logged-in customers: Upon placing an order, you'll receive a confirmation email containing your order number. If you encounter any issues:
- Contact us via email: e-service@olivioandco.com, our customer service team will respond as soon as possible.
- When contacting us, please provide your email address and order number.
What are the benefits to registering with us?
Registering with OLIVIO & CO comes with several benefits:
- Faster Checkout: Enjoy a quick and easy checkout process for future transactions.
- Order Tracking: Easily access your order status and review your order history.
- My Wishlist: Save your favorite items in "My Wishlist" for easy access and future purchases.
- Exclusive Offers: Take advantage of special discounts, promotions, and exclusive deals.
SECURITY & PRIVACY FAQs
Is it safe to order from you?
Your privacy and security are our top priorities at OLIVIO & CO.
All transactions on olivioandco.com are secure, and we recommend using PayPal for its globally recognized safety. Look for the padlock symbol next to the address bar and the "https" in the URL to confirm you're in a secure setting.
Rest assured, your information will never be shared with unaffiliated third parties.
How do I unsubscribe from OLIVIO&CO newsletters?
If you do not want to keep up with our latest items and promotions, you may unsubscribe by simply clicking the unsubscribe link at the bottom of every email we send and follow the instructions.
Will OLIVIO&CO save my personal information?
We value your privacy and ensure that your personal information remains confidential.
When you visit our site, your information is collected and stored by your browser. We use cookies and similar technologies to recognize your IP address and provide quicker access to our site. If you prefer, you can limit the use of cookies by adjusting your browser settings, but please be aware that this may restrict your access to certain features on our site.
